Returns and withdrawal


Mystical store, wants to fully ensure the satisfaction and confidence of our clients and users, which is why we adjust to articles 68 to 79 of the Royal Legislative Decree 1/2007 of the consolidated text of the General Consumer Law, our clients have the right to Exercise the withdrawal of purchase through the contact spaces enabled on the web or in theemail

The level of withdrawal begins to count from the day the product is delivered.

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer a reimbursement or change.

To be eligible for a return, the article must be unused and under the same conditions in which you received it. You must also be in your original packaging.

The procedure to exercise the withdrawal or return of the purchase, requires:

  • The notification by email, within a period not exceeding 14 days from the date of receipt of the order.
  • The return of the product in perfect condition in its original packaging.
  • The return of the client and to our facilities located on Verónica 16 3rd 2nd, Elche 03202 (Alicante), indicating the original order number.
  • In the case of not complying with the above requirements, mystical store., Will contact the client to clarify any questions or incidence detected.

Once your return is received and inspected, we will notify you by email.

After the verification that the return meets the previous requirements, the 100 % payment of the amount paid by the customer corresponding to the merchandise returned in the same way in which it made its purchase or by transfer will be made, within a period of less than 5 days labor.Mystical store will not return the amount corresponding to shipments.

Remember that the payment time to the credit/debit card always depends on your banking entity.

Articles on offer
Only items at a regular price will be reimbursed, unfortunately the products on offer cannot be reimbursed.

What to do if a product has come broken to me?

If a product has come broken or defective, contact us in the First 48h If you have received it through our e-mail indicating your name and order number.Mystical store will not be responsible for breaks that are notified after this period of time or due to the inappropriate use by the client.

It is necessary that you contribute photographs of the product that has arrived defective for its assessment. Once this can be done, you can opt for the replacement of your product (as long as there is stock) or the return of the amount.

The reimbursement or replacement of the product will be carried out as soon as possible and, in any case, within 14 days following the date you get confirmation on our part.

Mystical It is not responsible of the premature breakage of a product due to its misuse, minerals are fragile and can be affected by salt, soaps, alcohol, sun, chlorine, etc. Likewise, elastic rubber bracelets can be stretch or break due to inappropriate or abrupt use.

To return your product, you must send them to: Verónica 16 3rd Street, Elche 03202 (Alicante)

You will be responsible for the return shipping costs of the article. Shipping costs are not reimbursable. If you receive a refund, the cost of sending the return will be deduced from your reimbursement.

If you are sending a value of value greater than € 50, you should consider using a traceable shipping service.